We collect only what you give us in our forms, plus basic technical data when you visit. We use it to reply to you, run the site and, if you subscribe, send you our notes. We do not sell personal data. You can ask us what we hold, correct it or delete it at any time.
Who we are
This website is operated by EnergyPlus, part of DLX Africa. The organisation responsible for your personal data is [registered company name and registration number], [registered address].
For anything about your personal data, contact [Privacy contact email].
What we collect
- Enquiry form
- Your name, company, email address, phone number if you give it, the number and location of your sites, the topic you choose and anything you write in the message box.
- Newsletter
- Your email address and a record that you agreed to receive our emails.
- Technical data
- Your IP address, browser type and the pages you request. Our hosting provider records this in server logs for security and reliability.
- Client information
- If you become a client, we handle the bills, site data and documents you share under your engagement contract. This policy covers the website only.
Why we use it
- To reply to your enquiry and, if you ask, to prepare a proposal.
- To send you our newsletter, if you have agreed to receive it.
- To keep the website secure and working.
- To meet our legal obligations.
We process personal data only where the law allows it, for example with your consent, to respond to a request you have made, or to meet a legal obligation. We do not use it to make automated decisions about you.
Who we share it with
We share personal data only with organisations that help us run the website and reply to you, such as our hosting, email and form or newsletter providers. They may use it only to provide those services to us.
We do not pass your enquiry details to other DLX Africa companies for their sales or marketing unless you ask us to or agree. If we recommend a DLX Africa company on a project, we tell you first. We may also disclose information where the law requires it.
Transfers outside Botswana
Some of our service providers may process data outside Botswana. Where they do, we take steps to make sure the transfer meets the requirements of Botswana’s Data Protection Act, 2024.
How long we keep it
We keep enquiry details only as long as we need them to reply and to keep a reasonable record of the conversation, and we delete them when they are no longer needed. We keep newsletter details until you unsubscribe.
How we protect it
We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is completely secure, so please do not send sensitive documents through the website form. We will arrange a secure route when we reply.
Your rights
Under Botswana’s Data Protection Act, 2024 you have rights over your personal data, which include the right to:
- ask what personal data we hold about you and get a copy;
- ask us to correct data that is wrong;
- ask us to delete data, or to limit how we use it;
- object to our use of it, and withdraw consent you have given;
- complain to the Information and Data Protection Commission.
To use any of these rights, contact [Privacy contact email]. We may need to confirm who you are first.
Cookies and third parties
This website does not currently use advertising or analytics cookies, and it loads its fonts and scripts from its own server rather than from third parties. If we add analytics later, we will update this page and ask for your consent where it is required.
Children
This website is for businesses and is not directed at children. We do not knowingly collect personal data from them.
Changes to this policy
We may update this policy as our services or the law change. The date of the latest version is at the top of this page.